You can answer an email without opening your inbox by texting Drift what you want to say. Drift writes the reply, and it does not send anything until you say yes.
Step 1: Connect Drift to iMessage. In Drift, open Messaging, add the number you text from, and send the first text Drift writes for you to Drift’s own number. It works on every plan, Free included. If Drift’s number is full, connect your own Photon project by pasting its Project ID and Project Secret, then text the 10-digit pairing code to your agent’s number. That takes about ten minutes the first time, and the full walkthrough is in the iMessage setup guide. Once your phone is paired, only your phone reaches your agent.
Step 2: Text who to reply to and what to say. Name the person or the thread and give the gist, for example “reply to Priya and say Thursday works”. You do not have to write the whole email, since Drift drafts it from what you said and from the thread itself.
Step 3: Check the draft and answer yes or no. Before anything is sent, Drift shows you every recipient and the full body of the message. Reply yes to send it, or no to stop. Approving a subject line is not the same as approving the words, which is why the whole text is shown.
Why it asks every time. Sending an email is the point where a mistake stops being private, because another person can now read it. Drift treats sending, replying, and forwarding as actions that reach another person, so every one of them waits for your answer, whether you asked in the app or over iMessage. Saying no is treated as a decision instead of an error. Drift acknowledges it and moves on instead of trying again, and if you decline the same thing twice in a conversation it will not suggest it a third time.
"Reply to Sam and say I’ll have it to him Friday." — Drift writes the reply and texts you the recipients and the full message. It sends only after you reply yes.
"Tell the landlord the plumber is coming Tuesday morning." — Drift finds the landlord’s thread, drafts the reply, and waits for your yes.